Need help?
Frequently Asked Questions
We do not have worldwide shipping yet, but we send to US, UK, EU, Australia, Canada, and Scandinavia. For more info please visit our shipping page.
It depends on where you are. US orders normally take 3-7 business days with standard shipping. International orders may take longer.
Yes! At DIMA, we offer a 30-day return/exchange policy. Contact us for assistance with returns or exchanges.
Taxes and duties are included in the price on all US orders.
Please note that orders shipped to the EU may be subject to VAT, customs duties, and handling fees upon delivery. These charges are the responsibility of the customer and are not included in the price of the goods or shipping costs. The courier will collect these fees before delivery. For more info about your local VAT rates please visit this page.
Once your order is placed, you have about 30 minutes before the order is handled and packaged by our fullfillment team. Please use the in-store chat in the bottom right of your screen for fast assistance.
All of our metal jewelry is crafted from the highest quality stainless steel. Additionally, our stone bracelets are made from natural stones.
Don't worry, simply contact us or use the in-store chat at the bottom of your screen :)